Standard Policies
Code of Ethics:
Latina Karina Beauty, LLC is committed to maintaining the highest standards of ethical conduct in all aspects of its operations. Employees are expected to act with integrity, honesty, and fairness in all interactions with customers, colleagues, and stakeholders.
Customer Service Policy:
We are committed to providing excellent customer service to all of our clients. We will respond to inquiries and concerns in a timely and professional manner, and we will do our best to meet the needs and expectations of each customer.
Appointment Policy:
All appointments must be scheduled in advance. Clients are expected to arrive on time for their appointments. Late arrivals may result in reduced service time or the need to reschedule.
Cancellation Policy:
We require 24 hours notice for all cancellations or changes to scheduled appointments. Failure to provide adequate notice may result in a cancellation fee or the inability to schedule future appointments.
Payment Policy:
Payment is due at the time of service. We accept cash, credit cards, and other forms of payment as indicated on our website or in our salon.
Confidentiality Policy:
We respect the privacy of our clients and will keep all personal and sensitive information confidential. We will not share or disclose any client information without the client's written consent, unless required by law.
Health and Safety Policy:
We are committed to providing a safe and healthy environment for our employees and clients. We follow all applicable health and safety regulations and guidelines, and we maintain high standards of cleanliness and sanitation in our salon.
Employee Code of Conduct:
All employees are expected to act professionally and responsibly at all times. This includes adhering to all company policies and rules, maintaining a positive attitude, and treating clients and colleagues with respect.
Social Media Policy:
We encourage our employees to use social media responsibly and professionally. Employees are expected to represent our company in a positive light and to avoid any negative or inappropriate content.
Marketing and Advertising Policy:
All marketing and advertising materials must accurately represent our services and products. We will not make false or misleading claims, and we will adhere to all applicable laws and regulations.